Terms & Conditions

Livrest.se ships worldwide every weekday Monday to Friday.

Estimated delivery times
2 - 7 business days worldwide

Shipping costs
Free delivery within Sweden. EU, 20 euros. Outside EU, 45 euros.

Orders outside EU
Orders delivered outside of the European Union may incur import duties and taxes. These charges vary from country to country. As you will be responsible for any charges we kindly recommend you check with your local customs office for further information.

Livrest securely accepts VISA, Mastercard and American Express. All credit card information is handled by Stripe using SSL and state-of- the-art encryption which ensures high safety and prevents unauthorized access. It is also possible to pay with PayPal and Apple Pay.

We offer a 30-day returns policy. If you would like to return your product or make an exchange to another one, please contact us at info@livrest.se. Make sure to include your name and order number in the e-mail. Kindly note that we only accept returns if the products are in the same shape and condition as when you received them and in its original packaging. Please also note that your expenses for returning products to us will not be refunded. If you have received an imperfect product please contact us at info@livrest.se within 24 hours of receiving your delivery and we will arrange a free return and exchange for you. We do not accept responsibility for products lost during a return delivery.

Outside of EU
For orders outside of EU, all costs for shipping and duties/import and export taxes will be paid by the client.

Refunds
Once your return is received our customer service team will evaluate your order. If your return is accepted Livrest will refund the full amount of the purchase to the original payment method. Please note that your expenses for returning products to us will not be refunded. You will receive an e-mail confirmation once your refund has been processed. Please allow 5-10 bank days for the refund to be processed.

Thank you for visiting livrest.se. These terms and conditions apply to your use of www.livrest.se. By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site. Livrest may update these terms and conditions at any time.

Orders
Orders done at livrest.se are only for private use and are not intended for further resale. As a last step before your purchase you will see a summary of your order. You should check that this summary is according to your wish before finally agreeing to the terms and conditions. Livrest reserves the right that products are subject to availability and that items might be out of stock. Livrest shall not be held liable in case of unavailability of products. All efforts are made to ensure that the pictures and the presentation of the products corresponds to the original products. Please however note that the physical products might differ from the digital photographs displayed on the website. Livrest has the right to cancel any order placed by a customer if Livrest suspects violation of these terms and conditions or the customer has proven to cause damage for the brand and/or the company Livrest.

Payment & Pricing
The prices displayed are inclusive of taxes within the European Union. Orders delivered outside the European Union may incur import duties and taxes. These charges vary from country to country. As you will be responsible for any charges we kindly recommend you check with your local customs office for further information. Please note that shipping costs are not included in the displayed price, this will be added in the checkout process. Shipping costs differ between countries. Free delivery within Sweden. European Union UPS Standard, 20 euros. European Union UPS Express, 35 euros. Outside of Europe 45 euros. Livrest reserves the right to change the price of any items on the website at any time. Livrest securely accepts Stripe using SSL and state-of- the-art encryption which ensures high safety and unauthorized access. It is also possible to pay with PayPal and Apple Pay.

Shipping
Delivery times displayed on the website are an estimate and we do our very best to achieve these, but times can differ depending on conditions which are out of the control of Livrest. Estimated delivery time: Sweden 1-5 business days, Europe 1-5 business days, Outside of Europe 1-5 business days. Please contact info@livrest.se at any time if a delivery date has passed the estimated delivery time and we will help you resolve the issue. If you for any reason have received a damaged product or an item which does not correspond to your original purchase, please contact us at info@livrest.se as soon as possible or the latest within 24 hours from the date of received delivery. We will then arrange a free return for you.

Returns
Livrest.se orders can be returned for any reason within 30 days of the delivery date. If you wish to make a return or exchange, please contact us at info@livrest.se. Make sure to include your name and order number. Kindly note we only accept returns if the products are in the same shape and condition as when you received them and in its original packaging. Please also note that your expenses for returning products to us will not be refunded. We do not accept responsibility for products lost during a return delivery. After your return is received we will evaluate your order. If your return is approved, we will refund the order value to the original payment method. Please allow 5-10 bank days for the refund to be processed. Should you want to exchange your product we accept exchanges on all our products. We cannot guarantee stock availability for exchanges. If you have received an imperfect product please contact us at info@livrest.se within 24 hours of receiving your delivery and we will arrange a free return and exchange for you. For orders outside of EU, all costs for shipping and duties/import and export taxes will be paid by the client.

Privacy Policy
Livrest collects your personal information as part of the buying and selling process. We take responsibility for that this information is only used to verify, accept and handle orders, deliveries and customer relations in order to prevent fraud or misuse of information. As a consumer you agree for us to collect the provided personal information and credit card details to complete a transaction, place an order, make a return or an exchange. Livrest treats all personal information confidential. All material and content on www.livrest.se such as pictures, designs, illustrations, logotypes, trademarks are the exclusive property of Livrest and its affiliates. You may not reproduce, modify, publish or sell any of this property contained on the www.livrest.se website.

Company Information
Livrest is a part of Claes Dalén Interiors AB. Registered address Linnégatan 34, 114 47 Stockholm, Sweden. Company registration number 559121-8101.

These Terms and Conditions were lastly updated on April 26 th 2018.

Our privacy policy is based on the European Union regulation General Data Protection Regulation (GDPR) (EU) 2016/679. Detailed information about GDPR is found on their official website: https://ec.europa.eu/info/law/law-topic/data-protection_en

Livrest is a part of Claes Dalén Interiors AB.

Claes Dalén br Interiors AB

Linnégatan
34
11447 Stockholm

Sweden

Company register: Bolagsverket/Swedish Company Registration Office

Company registration number: 559121-8101
VAT registration number: VAT NO. SE559121810101

Which data we store and how we use it

Claes Dalén Interiors AB collects customer user data in order to deliver a seamless and safe service for customers. We collect data for the following reasons:

1. To be able to complete purchases
2. Through contact with our customer care team
3. Through our Loyalty Programs & newsletters
4. Through web analytics for a user friendly experience

This data may include your name, delivery and billing address, email address, contact numbers and specific purchase details. Please see attachment 1 for detailed information about the information gathered.

In addition to data collection, we automatically receive your IP address when you browse our website, in order to transfer information that helps us learn about your browser and operating system. This is not connected to any personal information.


Who can access your data?

Your data may be shared within Claes Dalén Interiors AB. We will never pass on, sell or swap your data for any purpose to third parties outside Claes Dalén Interiors AB.

On what basis are we storing your personal data?

The European union has set up a number of lawful bases for storing customer data, such as legal basis and consent. Please see attachment 1 for a specification of which lawful basis we have for each type of activity related to your communication with us.

How do we get your consent to use and store your personal data?

The information collected when placing an order is based on legal requirements. When you provide your personal information by signing up for our newsletters or contacting our customer care team, we imply that you give consent for collecting and using this data for that specific reason only.

Your right to withdraw your consent

You have the right to withdraw your consent of any personal data processed by Claes Dalén Interiors AB at any time apart from the following situations:


1. You have an ongoing issue with Customer Care
2. You have placed an order which has not yet been processed and shipped
3. For all purchases made, we will keep your personal data in connection to your transaction for bookkeeping purposes.

Security

In order to protect your personal information, we take reasonable precautions and follow industry practices to make sure that your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Personal data is not transferred to third parties apart from:

• Authorities on statutory grounds. We are required to pass on your personal information to third parties when applicable law requires so. For example, sending information to authorities for the sole purpose of tracking criminal activities and/or protecting public security.
• Authorized partners that needs specific information in order to complete your purchase. We transfer data to the following partners:
  - Logistic partners for delivery
  - Payment partners for payment
  - IT-partners, whom we need to run our services, such as hosting partners and customer service software


Cookies

We use cookies when you visit our site. There are four main types of cookies – how and why we use them is listed below: 

1. Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag”.
2. Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
3. Customer preference cookies – when you are browsing or shopping on Livrest.se, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
4. Targeting or advertising cookies – these cookies are used to deliver ads relevant to you online and on your social media channels. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns


By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at
https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/.

*Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Livrest.se user experience that we pride ourselves on providing our customers.

Changes of our privacy policy

Any changes to our privacy policy in the future will be published on this page and/or in our Terms & Conditions. More urgent changes to this privacy policy may be announced by email.

Below is a specification of the reasons for us to store customer data.